Terms of Service

User Agreement

1. Acceptance of Terms

Your access to and use of Souq Stream's services, including but not limited to mobile packages, internet plans, eSIM activation, device financing, international roaming, and value-added services, are conditioned upon your acceptance of and compliance with these Terms of Service. By engaging with our services, you confirm your full agreement to be bound by these terms. If you disagree with any part of the terms, you may not access or use the services.

2. Description of Services

Souq Stream offers a diverse portfolio of telecommunication solutions designed for the Bahraini market. These include various voice and data packages, mobile internet connectivity, digital eSIM provisioning, secure device financing options, global roaming services, and a suite of complementary digital offerings. Details of specific services, their features, and associated charges are available on our official website and via our customer service channels.

3. User Obligations & Conduct

As a user of Souq Stream services, you agree to:

• Comply with all applicable local, national, and international laws and regulations.
• Provide accurate, current, and complete information during registration and throughout your use of our services.
• Utilize services responsibly and in a manner that does not interfere with the enjoyment of services by other customers or disrupt network integrity.
• Safeguard your account details, including passwords and PINs, preventing unauthorized access.
• Refrain from engaging in any fraudulent, abusive, or unlawful activities through our network.

4. Billing and Payment

All services are subject to the fees outlined in your chosen service plan or as otherwise communicated by Souq Stream. You are responsible for prompt payment of all charges, including applicable taxes, fees, and surcharges. Souq Stream reserves the right to suspend or terminate services for non-payment. Billing disputes must be raised within a specified period, as detailed in our billing policy.

5. Termination of Service

Either you or Souq Stream may terminate your service agreement under certain conditions. Souq Stream reserves the right to terminate or suspend your service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the service will immediately cease. Specific termination procedures and early termination fees (if applicable) will be detailed in your service contract.

6. Limitation of Liability & Disclaimer of Warranties

Souq Stream services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we strive for excellence, Souq Stream does not guarantee that the service will be uninterrupted, error-free, secure, or available at all times. To the fullest extent permitted by applicable law, Souq Stream shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Kingdom of Bahrain, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Bahrain to resolve any legal matter arising from the Terms.