Support That's Always On, Always Smart.
Tired of waiting on hold? Experience the convenience of 24/7 AI-driven customer support. Get instant answers, solve problems efficiently, and receive personalized assistance without delay.
Try Our AI Assistant
What Our AI Assistant Can Do For You
Check Your Bill
Instantly view your latest bill, payment history, and detailed usage breakdowns securely within the app or website.
Manage Your Data
Monitor real-time data usage, purchase add-on packages, and always stay connected without interruptions.
Troubleshoot Issues
Receive step-by-step guidance and common solutions to swiftly resolve network problems or service queries.
Find New Plans
Get personalized recommendations for mobile and internet plans tailored to your specific usage patterns and preferences.
Update Account Info
Securely update your contact details, change passwords, and manage your account settings with ease.
The Old Way vs. The Souq Stream Way
The Old Way
Long wait times: Hours spent on hold, waiting for assistance.
Limited business hours: Support only available during specific times.
Generic solutions: One-size-fits-all answers that may not address your specific need.
The Souq Stream Way
Instant 24/7 help: Access support anytime, anywhere, on your schedule.
Always available: Our AI assistant works tirelessly, 365 days a year.
Personalized & proactive: Tailored solutions and foresight into your needs.
The Perfect Blend of AI and Human Touch
Our AI is smart, but it knows its limits. If your issue is complex, you can seamlessly transfer your chat—along with its full history—to one of our expert human agents in Manama with a single tap. Experience responsive, personalized customer care through our Bahrain-based team, ensuring you always get the support you need.
Ready to say goodbye to customer service frustration?
Become a Souq Stream customer today and experience the future of telecom support.
Explore Our Plans Contact Our Support Team