Privacy Policy

Data Protection Information

Souq Stream is committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your data in compliance with Bahrain's Personal Data Protection Law (PDPL) and other applicable regulations.

1. Information We Collect

To provide our innovative telecommunications services, we collect various types of information, which may include:

• Identity Data: Your name, date of birth, gender, Bahraini ID/Passport number.
• Contact Data: Residential address, email address, phone number, and billing address.
• Financial Data: Bank account and payment card details for billing and service subscription.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
• Usage Data: Information about how you use our website, products, and services, such as call records, data consumption, browsing history, and service interactions.
• Location Data: Data inferred from your device or network usage when you use location-based services or access network infrastructure.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

2. How We Use Your Information

We use your personal data for the following primary purposes:

• To process your orders, subscriptions, and manage your account.
• To deliver and maintain our services, including mobile packages, internet plans, eSIM activation, and roaming solutions.
• To manage billing, payments, and debt recovery.
• To improve our network performance, products, and services based on usage patterns and feedback.
• To communicate with you about service updates, offers, and customer support.
• To comply with legal and regulatory obligations, including national security and public safety requirements.
• For internal business analysis, research, and development of new services.
• To personalize your experience and offer tailored services and promotions.

3. Data Sharing and Disclosure

Souq Stream does not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, network infrastructure partners, IT support). These partners are contractually bound to protect your data and only use it for specified purposes.
• Legal and Regulatory Authorities: When required by law, subpoena, or government request in Bahrain or other relevant jurisdictions. This includes providing data for law enforcement, judicial proceedings, or national security purposes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
• Affiliates: Within the Souq Stream group of companies for internal administrative purposes and service provision.
• For Fraud Prevention: To detect, prevent, or address fraud, security, or technical issues.

We always ensure that any third parties we share data with adhere to strict data protection standards, consistent with Bahrain's PDPL.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Regular security audits and vulnerability assessments.
• Access controls and authentication protocols.
• Employee training on data privacy and security best practices.
• Physical security measures for our data centers and infrastructure.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this period aligns with your active service duration and a subsequent period required by law for record-keeping.

6. Your Legal Rights

Under Bahrain's Personal Data Protection Law (PDPL), you have several rights regarding your personal data:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restriction of Processing: Request the restriction of processing your data.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data.
• Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We may need to verify your identity before fulfilling your request.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us understand how you interact with our services. You can manage your cookie preferences through your browser settings.

8. Contacting Us About Privacy

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are here to ensure your peace of mind.